All Services Fully Operational

Global IP Transit




Fully Operational

MPLS/VPLS/L2VPN




Fully Operational

Colocation




Fully Operational

DWDM/Wavelength




Fully Operational

Website / Domain Hosting




Fully Operational

Support Desk Operations




Fully Operational

Public Cloud




Fully Operational

Scheduled Maintenance

[CDC-ID: #241308] Maidstone Generator MaintenancePlanned Maintenance

Schedule

June 8, 2022 08:00 - 18:00 BST

Components

Colocation

Locations

CDC

Description

Engineers will be performing a Generator service across a number of our systems that supply DF1, DF3 & DF4 at our Maidstone facility. Each Generator will be worked on separately and the onsite team will continue to monitor our power systems while the works are underway. We do not anticipate this maintenance event to affect any clients during the window.
[CDC-ID: #241308] Maidstone Generator MaintenancePlanned Maintenance

Schedule

June 9, 2022 08:00 - 18:00 BST

Components

Colocation

Locations

CDC

Description

Engineers will be performing a Generator service across a number of our systems that supply DF1, DF3 & DF4 at our Maidstone facility. Each Generator will be worked on separately and the onsite team will continue to monitor our power systems while the works are underway. We do not anticipate this maintenance event to affect any clients during the window.
[CDC-ID: #241399] - MyCustodian Portal UpgradesPlanned Maintenance

Schedule

June 12, 2022 20:00 - 22:00 BST

Components

Support Desk Operations

Locations

Web Portals

Description

Our customer portal is undergoing a major update, to minimise the impact to you we will be rolling this out on the 12th of June between 20:00 – 22:00 During this time, the portal will not be accessible. However, the NOC team will be on hand to handle any emergency requests via email and telephone as normal.
[CDC-ID: #241233] Maidstone UPS Maintenance NotificationPlanned Maintenance

Schedule

June 20, 2022 08:00 - 20:00 BST

Components

Colocation

Locations

CDC

Description

Engineers from Riello will be performing a UPS service across a number of our systems that supply DF1, DF3 and DF4 at our Maidstone facility. Each feed will be worked on separately, and each UPS will be switched to bypass only after the load has been transferred to our generator farms. Although minimal, customers should consider one of their power feeds to be ‘at-risk’ during the period detailed above. Customers with diverse power supplies will only have one feed at risk at any given time, diverse feeds at our facility come from different ATS+UPS chains and are totally independent. This is an at-risk notification only, we do not expect any customer impact during these works.
[CDC-ID: #241233] Maidstone UPS Maintenance NotificationPlanned Maintenance

Schedule

June 21, 2022 08:00 - 20:00 BST

Components

Colocation

Locations

CDC

Description

Engineers from Riello will be performing a UPS service across a number of our systems that supply DF1, DF3 and DF4 at our Maidstone facility. Each feed will be worked on separately, and each UPS will be switched to bypass only after the load has been transferred to our generator farms. Although minimal, customers should consider one of their power feeds to be ‘at-risk’ during the period detailed above. Customers with diverse power supplies will only have one feed at risk at any given time, diverse feeds at our facility come from different ATS+UPS chains and are totally independent. This is an at-risk notification only, we do not expect any customer impact during these works.

Metrics

Maidstone IP Core

100.00%




London IP Core

100.00%




Byfleet IP Core

100.00%




Maidstone IP Core

100.00%




London IP Core

100.00%




Byfleet IP Core

100.00%




Maidstone IP Core

100.00%




London IP Core

100.00%




Byfleet IP Core

100.00%